Guiding you through life’s tough moments

Counselling sessions at NCNW are delivered on a one-to-one basis to ensure a safe and confidential environment. This allows clients to speak freely and honestly without external influence.

While it is understandable that having a loved one present may feel reassuring, it can sometimes hinder the therapeutic process. We encourage supporters to wait in our designated waiting area during sessions and offer guidance on how to support someone receiving counselling outside of the session.

This also applies to children attending counselling at NCNW. We recognise that parents and carers play an important role in a young person’s wellbeing, and we are here to support you too. You may be invited into your child’s first session to help them understand the required paperwork, but future sessions will be delivered one-to-one.

Confidentiality is a cornerstone of counselling. It means that what is shared during sessions remains private between the client and the counsellor. This helps build trust and encourages clients to speak openly.

There are exceptions to confidentiality. If a counsellor believes a client is at risk of serious harm to themselves or others, is at risk from someone else, or is involved in illegal activity, they are professionally required to take steps to ensure safety. This may include contacting relevant professionals or agencies.

These boundaries are explained clearly during the initial counselling session, and clients receive a copy of our confidentiality agreement for their reference.

At NCNW, both qualified and placement counsellors are dedicated to providing high-quality, compassionate support. However, there are key differences in their level of training and experience:

Qualified Counsellor

• Has completed all required training and education, usually a diploma or degree in counselling or psychotherapy.
• Is fully accredited or registered with a recognised professional body such as BACP or UKCP.
• Has substantial experience working with clients in a therapeutic environment.
• May have specialist training in areas like trauma, bereavement, or CBT.
• Works independently and manages the full therapeutic process.

Placement Counsellor

• Is currently completing formal counselling training and building practical experience.
• Works under supervision from qualified professionals and their training institution.
• Receives close support from NCNW’s clinical team to maintain safe and ethical practice.
• Brings fresh perspectives, enthusiasm, and a strong commitment to developing their skills.

All placement counsellors at NCNW are carefully selected and supported to ensure they meet our standards of care. Whether you are working with a qualified or placement counsellor, you can expect a respectful, confidential, and professional service.

If you need to cancel or reschedule a session, please give at least 24 hours notice by calling 0151 345 6454 or emailing mhsupport@ncnw.co.uk.

Missed sessions without notice are recorded as DNA (Did Not Attend). If two consecutive DNAs occur, we may need to close your file and end your counselling.

Consistency plays an important role in effective therapy. If you need to adjust your session schedule due to exceptional circumstances, please speak with your counsellor who will liaise with NCNW staff to explore available options.

NCNW reserves the right to withdraw allocated sessions if there is a high level of cancellations or disruptions. If your file is closed and you wish to resume counselling, you will be placed at the back of the waiting list.

Yes, it is completely normal to feel emotional after a counselling session, especially in the early stages. Talking about personal and sometimes painful experiences can bring up strong feelings.

This emotional response is often a sign that meaningful therapeutic work is taking place. Over time, as trust builds and healing progresses, these reactions may lessen. If you are concerned, our team is here to offer reassurance and support.